Agilent IDP-3 - SERVICE

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Dry Scroll Expert Technicians

One year warranty service on all Agilent IDP dry scroll pump models. The warranty does not cover tip seal maintenance. For example, per OEM specs, scroll pump tip seals must be replaced every 8,000 hours, or slightly less than 11 months, to maintain good base pressure.

Agilent IDP-3 - Scope of Work

PTB Sales will perform the following:

1. Incoming Inspection

  • Attach work order to pump
  • Picture taken of mechanical configuration

2. Receipt and Inspection

  • Complete decontamination of internal and external parts
  • Hazardous materials disposed in accordance with environmental regulations
  • Motor Test

3. All parts are inspected and cleaned

  • High pressure parts washer as required
  • Corncobb blaster

4. Parts are dimensionally evaluated and customer advised need for replacement

  • Crank pins
  • OS
  • FS1 or FS2 plate

5. Rebuild

  • Diagnostic check of motor
  • Replace OS bearings
  • Replace shaft seals
  • Replace crank pilot bearings
  • Replace tip seals
  • All O-rings replaced with new

6. Final Test

  • 24 hour burn in of tip seals
  • Re-torque / re-grease
  • Final test – (Verify ultimate pressure and current)

7. Packaging and Shipping

  • Paint pump
  • Apply all safety and startup labels
  • Test reported completed
  • QC report created
  • Package pump and ship

PTB Sales has factory trained technicians who can recognize slight damage that may cause poor pumping performance and premature failure.

We have developed specific procedures in conjunction with specialized tooling to make sure that critical alignment of the consumables will result in proper pump performance.

Image Legend:
  1. Front Cowling Bolts; M5 (4)
  2. Front Cowling
  3. Frame Bolts; M5 (4)
  4. Outboard Housing
  5. Tip Seals (Not Shown)
  6. Main O-ring Parker No. 2-160 (Not shown)
  7. Locating Pins (2)
  8. Orbiting Scroll
  9. Frame

Request an RMA Return Material Authorization

Procedures for shipping used equipment to PTB Sales:

  • Seal off the exhaust and inlet of the pump.
  • Attach our pump declaration form to the equipment to declare what contaminants the equipment has been exposed to.

There is a $300 Evaluation Fee. This gets applied to the cost of repair.

Questions? Please call our toll free number at 866-332-0500 or send an e-mail to our sales team!